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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Monique Stachewitsch

October 29, 2026

5  out of  5
rating by Monique Stachewitsch
"Armando was very patient and thorough. I would highly recommend him."
We responded:
"Monique, thank you for your review! I'm glad Armando was patient and helpful. We appreciate your recommendation. Let us know if you need anything else!"
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michael j

October 27, 2026

1  out of  5
rating by michael j
"I wish Google had a zero stars rating, this office wins it.
I called to add a new vehicle we bought a month ago. Turns out the 15-20 I spent on the phone with that agent was in vain, they never added the vehicle to the policy and never got back to me.
It this Mary Brown office, where Mary Brown is never available to take my call or return a phone call, staff are clueless about service and insurance questions.
I recommend you find a different insurance company for your needs, stay away from this office."
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craig grunewald

October 16, 2026

1  out of  5
rating by craig grunewald
"Nasty Nasty person Named Mia Bruce. Accidentally hung up on me. Then became rude when I asked to not hang up till I received docs. Just nasty and mean."
We responded:
"Hello Craig. We understand that timely documentation is important. Our team works to assist with these requests while following the procedures required to process and deliver documents. We also strive to maintain professional and respectful communication in every interaction. We appreciate your feedback and remain committed to providing a professional experience."
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Jesus Vargas

October 15, 2026

5  out of  5
rating by Jesus Vargas
"Highly recommend Yari at state farm!
I usually dread dealing with insurance agents, but Yari completely changed that for me. I was able to save so much on my premium switching over from GEICO which I been with for 5 years. She was incredibly helpful and made the whole process so easy and fast. It genuinely felt like I was talking to a friend rather than an agent. She took the time to explain everything clearly, handled everything efficiently, and left me feeling completely taken care of.
If you need anything insurance-related, I wouldn’t hesitate to recommend Yari to anyone. She made what is normally a stressful experience actually pleasant. Thank you Yari, your the best!"
We responded:
"Thank you, Jesus, for sharing your experience! I'm so glad to hear that Yari was able to make your transition to our office smooth and enjoyable. It's wonderful that she could help you save on your premium and make the process feel friendly and stress-free. We appreciate your recommendation and are here to help with anything else you might need. So glad you're part of our office family!"
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cristiane goncalves

September 2, 2026

5  out of  5
rating by cristiane goncalves
"My 5 stars go to Vastie Napoleon! In the past, I had issues with an agent in this office due to poor communication, but this lady was incredible! Thank you, Vastie, for your help!"
We responded:
"Thank you, Cristiane, for taking the time to leave us a review! I'm glad to hear that Vastie was able to provide you with such great service and help resolve any past communication issues. We appreciate your feedback and are here if you need anything else!"
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Suleyman Aksoy

August 15, 2026

5  out of  5
rating by Suleyman Aksoy
"The other day Miss Mary Serrano helped me with my insurance.
She was professional, friendly and cared about finding the right coverage for my needs. She explained everything clearly, answered all my questions and made entire process simple and stress free. Excellent customer service and someone l would gladly recommend to family and friends."
We responded:
"Thank you, Suleyman! I'm so glad to hear that Mary was able to assist you with your insurance needs in such a professional and friendly manner. It's great to know that the process was clear and stress-free for you. We appreciate your recommendation and are here if you need anything else!"
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Shelly

July 24, 2026

5  out of  5
rating by Shelly
"I would never have any other insurance other than State Farm. Everyone at this location treats me like family, I have to say it's so nice! Especially Liam"
We responded:
"Thank you so much for sharing your kind words, Shelly! It means a lot to know that you feel like part of our family. We’re so grateful for your trust in our agency and truly appreciate your recognition of Liam and our team. We look forward to being here for you for many years to come! "
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V Trav

July 8, 2026

5  out of  5
rating by V Trav
"Good customer service"
We responded:
"V Trav, thank you for the 5 stars! I'm happy to hear you had a good experience with our customer service. We're always here to help if you need anything else!"
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Donna Hildoer

July 7, 2026

5  out of  5
rating by Donna Hildoer
"Everyone who served me was very knowledgeable and helpful making procuring multiple types of insurance very easy."
We responded:
"Donna, thank you for taking the time to leave us a review! I'm happy to hear that our team was able to make the process of getting multiple types of insurance easy for you. We strive to provide knowledgeable and helpful service to everyone. Feel free to reach out if you need anything else!"
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Max Oberman

June 19, 2026

5  out of  5
rating by Max Oberman
"Vastie was extremely helpful and efficient. She assists her customers to the max. A very dedicated agent."
We responded:
"Vastie, this is exactly the kind of agent we want on our team. Thank you for going above and beyond — that's what we're here for. And thank you Max for taking the time to share this. Reviews like yours are why people trust us with the things that matter most. We don't take that lightly.

"
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BEN RODRIGUES

June 17, 2026

5  out of  5
rating by BEN RODRIGUES
"They are the GREATEST. They cover just about everything for me. Customer service is a 12 out of 10. Very knowledgeable with their products and will always go out the way to help you. I have dealt with Gloria for many years and i cannot say enough about her. Mary Serrano another Gem with exceptional product knowledge. If they covered every form of insurance they would have every policy i carry. Keep up the great work."
We responded:
""A 12 out of 10 — we'll take it.

Thank you for this. Years of trust don't happen by accident — they're built one conversation, one policy, one problem solved at a time. Gloria and Mary Serrano are exactly the kind of people we want in your corner, and hearing this from you means everything to them."
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Lel Bourne

June 17, 2026

5  out of  5
rating by Lel Bourne
"I had an excellent experience with Cecilia in Mary Brown’s office. Instead of me having to negotiate the online process of filing a claim when my parked and unoccupied car was hit, she did it all in person with me at her desk while filing it over the phone with the claims office. She made it such an easy thing to accomplish at a time when I was very upset about the damage to my new car. She is also a refreshingly nice person!"
We responded:
"This is exactly what we're here for. When something happens to your car — especially a new one — the last thing you need is a 1-800 number and a prayer.
Thank you for taking the time to share this. It means everything to us. We're glad you're in good hands here — and we've got your back if you ever need us again.""
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scott d

June 8, 2026

5  out of  5
rating by scott d
"Cece is my agent! She was outstanding, great customer service, and saved my a few hundred a year in combing my Insurance. I highly recommend her services. Two thumbs up.."
We responded:
"Two thumbs up — we'll take that all day.

Saving you money while making sure you're actually covered the right way — that's the whole point. Bundling done right isn't just about the discount, it's about making sure nothing falls through the cracks.

Thank you for trusting us with your insurance and for taking the time to say so. We don't take that lightly. Tell your friends — we'll take care of them the same way."
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Dave Williams

June 2, 2026

1  out of  5
rating by Dave Williams
"State Farm is a huge scam on price. I pay $122 now for 2 cars. State Farm charged me $390
Auto direct and general are low price companies owned by Allstate.
Allstate is also a scam. But these 2 companies owned by them are great. Switch the 2 discount companies through Allstate and save 66% a month"
We responded:
"Hi Dave, we actually don't have a record of ever insuring you — it looks like this review may have been intended for a different office. That said, we're happy to address the pricing concern.

$122 for 2 cars sounds great. The question is always what's actually covered. Auto Direct and The General are non-standard carriers — they exist for drivers who can't qualify elsewhere. Lower price, stripped coverage, and if you ever have a serious accident, you'll feel the difference.

State Farm is the largest home and auto insurer in North America. Either millions of people are making a terrible decision, or there's something here that's really good.

We'd welcome the chance to show you an apples-to-apples comparison anytime. If the coverage matches, we'll tell you to stay where you are.

— Mary Brown "
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Robin Berner

May 28, 2026

5  out of  5
rating by Robin Berner
"Cecelia was a wonderful agent. We leased a new car and she was able to help us get new insurance and our new ID cards within a day. She was very efficient and a pleasure to work with."
We responded:
"Cecelia, this is exactly what we're talking about — same day, done right, no hassle. That's the standard we hold ourselves to and you nailed it.

Robin, thank you for trusting us with your new car. Fast, efficient, and actually pleasant to deal with — that's what we're here for. We appreciate you taking the time to share this. See you at your next review!"
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Mairym Vilacha

May 20, 2026

5  out of  5
rating by Mairym Vilacha
"I have been with State Farm for years and always have been pleased with the customer assistance specially Cecilia she is amazing, cordial and very easy to work with. Thank you again Cecilia❤️"
We responded:
"Mairym, thank you for being a loyal part of our The State Farm family. Easy to work with, cordial, always there when you need us — that's exactly the experience we want every customer to have. We don't take your loyalty for granted. See you at your next review!"
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RedTailears

May 20, 2026

5  out of  5
rating by RedTailears
"La Agente Cecilia fue muy amable allundandome en persona, me explico lo que nesesitaba saber y imprimio los documentos para mi. Explica muy bien todo y es muy pasiente."
We responded:
"Thank you so much for taking the time to share this! This is exactly what we're all about — making sure you understand everything, not just handing you a stack of papers and sending you on your way. We're really proud of our team and the experience they bring to every client. If you have friends or family that need that same kind of attention, send them our way. We'll take great care of them!"
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Fabian Castroroa

May 15, 2026

5  out of  5
rating by Fabian Castroroa
"Excellent service from Cecilia at State Farm. She helped me choose the best rates without reducing the coverage on my policies. I was especially impressed with the health coverage included in the auto and home insurance package. Very professional, helpful, and knowledgeable. Highly recommended."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Cecilia provided you with excellent service and helped you find the best rates without compromising your coverage. It's great to know the health coverage included in your auto and home insurance package exceeded your expectations. We appreciate your recommendation and look forward to continuing to serve you!"
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Amy Gretz

May 13, 2026

5  out of  5
rating by Amy Gretz
"Always helpful and service-oriented. We had some recent confusion about our policy and Cecilia immediately worked through the details with us."
We responded:
"Thank you for your kind words! We’re happy to hear that Cecilia was able to promptly assist you and clear up the confusion about your policy. Providing helpful and attentive service is our top priority, and we appreciate you sharing your experience!

"
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Jeremy Smith

May 13, 2026

5  out of  5
rating by Jeremy Smith
"Cecilia was very knowledgeable, professional, and patient, she thoroughly explained everything so I could make informed decisions on my insurance needs. Highly recommend her!"
We responded:
"Thank you for your wonderful feedback! We’re glad to hear that Cecilia’s knowledge, professionalism, and patience helped you feel confident in making informed decisions about your insurance needs. We appreciate you taking the time to share your experience!

"
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Audrey Peoples

May 8, 2026

5  out of  5
rating by Audrey Peoples
"Agent Vastie , was very polite and helpful
I appreciate all the help"
We responded:
"Thank you so much for your kind review! We’re glad to hear Vastie was polite and helpful. We appreciate you taking the time to share your experience!"
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Ted Harris

May 8, 2026

5  out of  5
rating by Ted Harris
"Had a financial problem..worked with vestie to solve it..she was terrific in solving it in my favor..very thoughtful(empathetic)"
We responded:
""Thank you so much for sharing this! We're really proud of how Vastie handles situations like yours — not just processing paperwork but actually going to bat for our clients. That's exactly what we're here for. If you ever have friends or family going through something similar, send them our way. We'll take care of them the same way.""
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William Lopez

May 6, 2026

5  out of  5
rating by William Lopez
"Cecilia from the very first second was very kind and sweet. She was able to help me swiftly and efficiently. She explained everything throughly and clear. Hand her over that raise! Thanks for help again Cecilia!"
We responded:
"Thank you so much for your kind words and thoughtful feedback! We’re happy to hear Cecilia was so helpful and made everything clear and easy. Thanks again for choosing us, and we look forward to assisting you in the future!"
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Bianca Martinovic

May 4, 2026

5  out of  5
rating by Bianca Martinovic
"An absolute pleasure! Contacted Cecilia this morning for a comparative quote on our insurance and got a higher coverage at 50 % less than our current premium with progressive. Cecilia turned this around in a day for me. Got the paperwork done and we are good to go! So efficient, professional, personable . Highly recommend!"
We responded:
"Thank you so much for the fantastic review! We’re thrilled that Cecilia was able to help you find a great coverage option—especially at 50% less than your previous premium. We truly appreciate you trusting us and are so glad everything was handled quickly and professionally. Thanks again for the recommendation!"
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Estefania Mones

May 1, 2026

5  out of  5
rating by Estefania Mones
"Mary Brown and her office are the absolute best! We have had our insurance policy for auto with them for almost 8 years, and I love being their client! They are attentive, responsive, and helpful. Thank you so much for all that you do for us, Mary Brown & Team!"
We responded:
"Hi Stefi! Thank you so much for the wonderful review. We truly appreciate your loyalty over the past 8 years and are so glad you’ve had a great experience with us. I'll be sure to share your kind words with the team—thanks again for trusting us with your auto insurance!"